You can also market yourself by creating a personal brand, a website, or a blog that showcases your skills, experience, and value proposition. You can also use social media platforms, such as LinkedIn, Twitter, or Facebook, to share your insights, opinions, or projects with your network and potential employers help desk engineer or clients. If you work as a help desk technician, you might be wondering how to advance your career and take on more challenging and rewarding projects. One possible option is to become a project manager, a role that involves planning, coordinating, and overseeing the execution of various IT initiatives.
Mid- and end-of-day touchpoints are a good way to check in once your outsourced help desk services are live to make sure everything is running as planned. Tech professionals need to stay current with the latest trends and technologies. Following the activity of industry leaders on social media or YouTube can be an effective way to keep up-to-date. This practice can help you discover in-demand skills employers are currently interested in.
What does a help desk technician do?
A systems administrator is not going to be answering the phone as much as a help desk tech will be. As a sys admin, you will be expected to know how to install, configure and manage operating systems from the server level down to a desktop level. You might start to pick up some data center experience with virtualization technologies and various storage technologies. This is where you might start to build out a niche for a specific software or technology, and grow the rest of your career off of it. For me, this was where I learned VMware and it just took off and brought me where I am today.
- The US Bureau of Labor Statistics (BLS) projects 5 percent job growth for careers in this field between 2022 and 2032 [3].
- Here’s how you can leverage your experience at the help desk as your transition to software development.
- However, as a project manager, you will also need to have strong soft skills, such as communication, leadership, problem-solving, and time management.
- Every team should discuss and define which channels are appropriate in which situation.
- Leading indicators are metrics that show future conditions of the business, whereas lagging indicators show you where your team currently stands.
By disabling Notifications, you ensure that the end-users and admins will not receive email updates as tickets are imported to Freshdesk/Freshservice. These should also be supplemented with monthly deep dives into reporting. During those sessions, you’ll review KPIs, take a good look at the data, and check in on overall performance. Keeping these lines of communication open is a great way to make sure the transition succeeds.
The need for timely and efficient service
Service transitioning should include planning, coordination, and communication. This helps project and support teams ensure that upon a service failure, affected end users receive timely and efficient customer support. IT help desk and operations professionals are in transition because of fluctuations in the user base. Support specialists have become closer to engineers to facilitate efficient problem resolution. Management must invest in training for both technical and soft skills to attain those more advanced skill sets.